A St. Louis handicapped man is livid with American Airlines, claiming his prosthetic leg was lost during a 2020 flight from Indianapolis to St. Louis.
What makes his plight even more mind-boggling for him is that despite submitting a claim and following the company’s missing items protocols, the airline still has not reimbursed him.
Michael Williams says he has been working with AA for almost three years, hoping to find some resolution for his expensive appendage. However, he believes the company, whose website says its “purpose is to care for people on life’s journey,” is not being helpful in closing out his claim.
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“You can’t do this to somebody that’s disabled. Just say, ‘Hey, we lost something of yours, but we’re not going to pay for it,’” Williams said to Fox 2 Now.
The leg was lost somewhere between the Indianapolis International Airport, the layover in Charlotte, and Williams’ arrival at Mound City.
“They roll me downstairs to the baggage claim. I’m sitting there waiting for my luggage to come off, and it never comes off,” Williams recalled.
He explained that before boarding the flight, he checked the bag in with a service clerk. He also said the bag was marked “fragile.”
According to Williams, after no one at the airport could help him locate his prosthetic leg, he submitted a claim through the airline’s delayed or damaged baggage protocols system and verified what he lost.
The filing went through, but only a partial payment was rendered to the man. He received $600, which was not to cover the $26,650 artificial leg.
“When I spoke with the young lady that was handling the claim, she told me this was to cover the clothes that you lost. I was like, ‘Ok, fine, great,’” he said.
Williams…
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