Today, isolved, the most-trusted human capital management (HCM) partner, published its new report, “Champions of Change: How HR Decision-Makers Are Delivering Employee Experiences That Matter,” detailing the current human resources (HR) landscape. The report found that despite employees’ expectations at work being at an all-time high, 76% of HR decision makers believe their expectations are not out of control. The main reason why is because they think employees deserve a good experience at work according to 53% of HR leaders. That doesn’t mean, however, that HR leaders aren’t concerned with rising employee experience (EX) expectations. It’s the top threat facing talent retention according to the survey.
Despite these findings, there’s a clear disconnect between what employers believe they’re offering and what employees are experiencing. While 95% of HR leaders are confident in their employee experiences, 58% of employees are considering new job opportunities this year—11% higher than last year. And while both groups agree learning opportunities are a top way to keep employees engaged, 43% of HR leaders believe there is a skills gap within their organization and lack of qualified candidates is the biggest threat to recruitment.
HR must reconcile these differences, but many factors are at play. In fact, 73% of HR leaders report significant involvement from top management in decision-making, which could help or hinder organizational priorities particularly for those HR teams seen as tactical rather than a strategic advisor. For instance, 51% of respondents are spending four or more hours a day answering repetitive questions. Given the time back from these tactical tasks, 60% say they’d focus on strategic initiatives which could create the much-needed middle ground. It’s likely why analytics is the top area of investment this year – to help build out business cases.
“Effective HR teams want to create great employee experiences,” said Amy Mosher, Chief…
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