New research from Kore.ai, a leader in applying advanced AI responsibly, reveals that almost a quarter of the UK and US workforces are spending half of their working day (3-4 hours) on non-productive, manual tasks that could easily be automated.
Mundane tasks like searching or gathering information consume roughly 19% (1.8 hours) of an employee’s day, while there are scores of other areas where advanced AI technology like generative and conversational AI can help improve efficiencies by reducing human effort and enabling better experiences.
But lack of access to such advanced AI technologies is hampering employee productivity, leading to poor experience and lack of job satisfaction, even as global businesses brace themselves to compete in an increasingly unstable economy.
A large majority of workers surveyed report that access to the right technology and challenging and stimulating work are most crucial to their job fulfillment. However, organizations aren’t delivering this advanced technology yet.
The current workplace technology is more of a hindrance than a help, workers surveyed in the Employee Experience Benchmark Report 2023 from Kore.ai say, and at least one in three (31%) rate the legacy tools they use daily as ‘average’ or ‘bad’ in terms of ease-of-use, and in streamlining and simplifying their workloads. This poor experience only aggravates, with disapproval ratings rising to 48% for finance and 45% for HR tools.
The survey was conducted among 2,000 white collar office workers across the UK and the US this year, from small, mid and large companies with employee headcounts greater than 50.
As the technology evolves, generative AI in combination with conversational AI across various enterprise use cases, responsibly and safely, is expected to transform workplaces and streamline workflows so employees have more time to be productive and creative. By 2030, generative AI combined with AI-powered tools could automate 30 percent of hours worked today,…
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