The cost of owning a car does not stop with buying the car. Whether for an oil change or needed repairs, you need to find a trustworthy mechanic or auto shop.
BBB has tips to help you find the right shop and ensure a smooth experience when looking for an auto mechanic or repair shop:
Do your research. Ask friends and family for mechanics they trust. If you need major repairs, you may want to find a dealer or repair shop specializing in the type of repair or a specific make or model car. Make sure the shop has proper licenses and complies with local laws. Look for certifications like an Automotive Service Excellence Seal. ASE certification indicates that some or all technicians have met basic standards of knowledge and competence in specific technical areas. Make sure the certificates are recent but also remember that certification alone is not a guarantee of good or honest work. Check business profiles at BBB.org to see if a business is BBB Accredited and in good standing and to read reviews and complaints. You can also check other online review platforms to see if the shop has a record of complaints.
Maintain your car properly. Read your vehicle’s manual for suggested routine maintenance to keep it humming along and reduce the need for repairs. Look for information such as the type and weight of oil to use in different seasons, proper maintenance intervals, and the maximum load your car can carry or tow. If your car has a manual transmission, find the proper shift points for maximum engine life (usually the same as described for maximum fuel efficiency). Pay close attention to changes in your car’s performance, any lit dashboard signals, and unusual smoke or odors.
Understand your warranty. Make note of anything you need to do to keep your warranty valid. If you are getting work done while the car is still under warranty, check to see if there are guidelines you must follow and if you must take the vehicle to a specific location. If in doubt, ask questions…
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