A man in Georgia who was denied access to his Facebook account, where many of his personal photos were stored online, took action against the company — and won, according to a report.
Jason Crawford, of Columbus, said Facebook “terminated” his account for “no valid reason” and then refused to work with him on rectifying the situation, so he sued them, FOX 5 Atlanta reported.
“I just think it’s bad business practice. It’s a crappy way to treat people. At least tell me what I did wrong,” Crawford told the local station.
Crawford repeatedly reached out to Facebook’s parent company Meta Platforms, which also runs Instagram and WhatsApp, but the tech giant left him on read, he explained.
TROUBLING MALWARE THREAT SPREADING ON FACEBOOK AND TWITTER
According to FOX Atlanta, Crawford received a violation in the past, due to political comments made on the platform, but this time his Facebook account was completely restricted.
“I woke up one Sunday morning. I tapped on my Facebook icon, and I was locked out,” he explained.
“They made it clear I was banned,” he continued, per the report. “It just gave me the briefest snapshot of saying that I had violated their standards on child sexual exploitation. And then it went away.”
That’s when Crawford found reaching a real person — not just the platform’s automated support system — was unexpectedly difficult.
“What I learned is the way you submit your appeal, or whatever, is through your own profile, your own account,” he said, FOX Atlanta reported. “If you don’t have an account, you have no way of submitting it, so it’s like a dog chasing its tail.”
When finding a human to hear his appeal became impossible, he sued.
Crawford, who is a lawyer, called Facebook “negligent” in the August 2022 complaint and said they were denying him access “based on a violation that did not occur.”
“I had, I don’t even know how you quantify it, pictures, videos, posts that you know come up as memories that I like to look at from time…
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