Incisiv, a next-generation industry insights firm that helps retailers and brands navigate digital disruption, and Wynshop, the leading provider of digital commerce and fulfillment solutions for local store-based retailers, today revealed the findings from their State of Digital Grocery Performance Scorecard for May 2023. The Performance Scorecard reflects the latest analysis of shopper orders, plus interviews of grocery shoppers and executives about their current plans and expectations for AI in grocery.
After first interviewing grocers about AI in February 2023, Grocery Doppio followed up on the matter in this month’s Performance Scorecard and uncovered the following key insights:
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Between February and May, the percentage of grocers who discussed ChatGPT at senior level meetings rose from 67% to 83%.
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While 82% of grocers said in February that AI was a necessity to remain competitive in the future, only 74% are actively looking for new AI capabilities in their software RFPs.
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Whereas 13% of grocers planned to spend non-budgeted funds on AI in 2023, just 7% have actually invested in ‘net new’ AI capabilities.
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Every grocery executive polled expected that AI would be used to augment (43%), automate (39%) or replace (18%) grocery staff, but only 11% expect AI to “significantly impact” their staffing within the next 24 months.
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The top challenges to adoption of AI are budget (71%), proof of performance (69%), and infrastructure limits (63%), according to grocery executives.
Grocery Doppio’s “State of Digital Grocery Performance Scorecard” for May 2023
The monthly State of Digital Grocery Performance Scorecards are one of many resources available on the Grocery Doppio website. The reports are built around data analysis of 1.8 million shopper orders and survey results from more than 31,500 shoppers and 3,041 U.S. grocery executives.
More key findings from the May 2023 Performance Scorecard include:
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Grocery is now truly…
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