A Michigan woman says the owner of her favorite vegan ice cream shop used her credit card to find her name and tracked her down on social media.
The dessert business did not offer her a discount or notice about an upcoming customer reward but reprimanded her for not tipping after a recent purchase from the store.
Shante Fagans says she has patronized the Cold Truth Soft Serve, an ice cream shop in Midtown Detroit since it opened in 2019. Over the past four years, she never had a problem with the store, but recently she was shocked when the owner directly messaged her on Instagram, tracking her down about not leaving a tip on a $12 purchase.
According to the woman, she spent Sunday, May 21, out with her friend and decided to top the afternoon off with a cold treat. After paying for two ice creams with her credit card, she completed the transaction without leaving a tip.
In an interview with Click on Detroit, she said she typically leaves a tip when she goes to the shop but couldn’t this time around because she did not have the extra money.
Related: ‘No Bonnets, No House Shoes, No Pajama Bottoms’: Dress Code at Dentist’s Office Causes a Stir on Twitter. Some Say It’s Anti-Black and ‘Prejudice Against Poor People’
By the time Fagans arrived at her home and started to check her social media, she noticed that she’d received a message from Cold Truth Soft Serve. The owner reached out to her to ask why she did not tip the server.
Fagans shared the message with the news outlet, and it informed her that the store operates “in a tipped business model.”
“We’ve considered building in the costs into the price, but we’ve chosen not to, to make our ice cream as available as possible. We haven’t raised our prices since we’ve been open despite the fact that ingredients have … doubled in price,” the owner Tim Mahoney allegedly wrote. “If we haven’t risen to a level that you feel is worthy of a gratuity, we…
Read the full article here
