Do you have a knack for connecting with people? Emotional intelligence is the ability to identify and understand emotions — both your own and the emotions of others.
Research has shown that this is a rare and valuable asset. Emotional intelligence can help you build and strengthen relationships, defuse conflict, and improve overall job satisfaction.
Psychology experts say that if you use these 13 phrases every day without even thinking about it, you have higher emotional intelligence than most people:
1. “Could you tell me more about that?”
People who lack self-awareness only care about their own thoughts and opinions. But emotionally intelligent people are interested in how others feel and what they have to say.
Communicate in a way that encourages people to talk about their feelings and experiences, and use their responses as a learning opportunity.
2. “I hear you.”
By telling someone that you understand them, you set up a cooperative environment perfect for team-building.
Other similar phrases like “I see what you mean” and “I get what you’re driving at” signal that you’re truly listening and opens up the lines of communication.
3. “I understand what you’re saying, but…”
This phrase highlights another important aspect of emotional intelligence: the ability to act diplomatically when dealing with difficult people and situations.
If you disagree with someone, express it in a tactful, non-confrontational way. The goal is to make it easier to arrive at a mutually agreeable solution.
4. “How do you feel about that?”
To make people feel acknowledged and respected, pay attention and take time to understand and empathize with them. As you listen, make an effort to put yourself in their shoes in a meaningful way.
5. “I’m not sure what’s wrong. Could you explain the problem?”
With this phrase, you know that someone is having an issue, and instead of reacting negatively, you invite them to share their thoughts.
Similar alternatives: “Can you clarify that for me?” or “What I’m…
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