Spirit Airlines is apologizing for the behavior of their workers after they are seen on camera rummaging through a passenger’s travel bag, stealing items, and tossing his life-saving medicine in the trash. The passenger has now secured a lawyer to represent his best interests.
Keyonne Brooks, a California resident, said he attempted to board a Spirit flight at the Armstrong International Airport on Feb. 19 when he ran into trouble at the boarding gate, CBS News reports.
Brooks had come to New Orleans for a funeral and was returning home to Los Angeles.
However, an escalated conflict at the ticket counter put him in a debacle with the popular discounted air carrier.
An agent noted Brooks’ suitcase was larger than what he was allowed to carry on the flight — requiring him to upgrade his ticket.
“She said that I’d have to reschedule my flight instead of doing a gate check, and I knew that was not true because of my travels with my nonprofit,” Brooks alleges in an interview with 4WWL.
Allegedly an argument broke out between the two, and Brooks requested a manager come and sort out the disagreement.
However, it was boarding time, and he was called to get on the plane. In his rush, he accidentally left his small carry-on at the ticket counter, which was later picked up by Spirit workers.
“I had a gut feeling that something went wrong,” the man said.
The man filed a lost-and-found claim, but when it was not resolved he made a public records request to the airport and asked for the security footage surveilling the gate.
According to Warren McKenna, Brooks’ attorney, the airport expeditiously sent the footage to him and his client.
The video showed even before all of the passengers were boarded, a female agent, who had not interacted with him, took the bag behind the counter. It also showed, instead of alerting a flight attendant or those already seated, that the bag was left she held it until the flight was…
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