United Way Worldwide released its annual 211 Survey, which found that Americans are continuing to struggle with housing and utility costs three years after the height of the COVID-19 pandemic. The report, which compiled data from 18 million calls to the confidential 211 hotline in 2022, also found significant increases in healthcare and hunger requests compared to pre-pandemic levels. The 211 network, supported by United Way Worldwide, receives an average of 50,000 calls per day from people in need of support and is America’s most powerful tool for identifying and responding to community needs.
“The 211 network gives us an unparalleled ability to identify and address real-time needs within the communities we serve,” said Angela F. Williams, President and CEO of United Way Worldwide. “211 not only allows us to maximize our impact—and provide rapid support the moment it’s needed on the ground—but it also compiles the data necessary to predict upcoming challenges in our rapidly shifting world. I hope that policymakers use this data to better understand and support our neighbors in need.”
The 211 network received 18 million requests and made a total of 19 million referrals for local services in 2022. A total of 4.9 million referrals were for housing services – up from 4.4 million in 2021, making housing the most common request. Utility assistance was the second most common category, with 2.6 million referrals, up from 2.4 million the year prior. While total requests related to food dropped slightly to 2.5 million in 2022, hunger remains a top three concern across the country. Referrals for healthcare assistance also remain significantly elevated from pre-pandemic levels, even as they dropped to 1.6 million requests in 2022 from a high of 9.5 million in 2020.
This year’s survey does hint at encouraging signs of progress. While 211 call volume remains significantly higher than pre-pandemic, the number of overall requests to 211 centers decreased…
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