A Wells Fargo customer in Los Angeles says as much as $40,000 vanished from her account late last year, prompting an ongoing battle with the bank to get her money back as a rash of similar mishaps have stunned account holders nationwide.
Efeti Egun filed a complaint with the Consumer Financial Protection Bureau earlier this year after she said tens of thousands of dollars went missing from her account between August and December 2023, while the bank took no action to protect her money or alert her to any suspicious activities.
Egun said she had as much as $38,000 to $40,000 in her personal account last summer, but five months later everything was inexplicably gone.
Not realizing her situation at first, Egun tried to order dinner on DoorDash one night when her bank card declined.
“I just used Apple Pay, like you know how you just use your Apple Wallet to pay, you can just click it on the side and it says insufficient funds,” Egun told Atlanta Black Star in an interview Wednesday. “And I said wait, what what do you mean insufficient funds?”
When she checked it out, she said she was shocked to learn that someone had cleaned out her bank account, leaving her nearly penniless, with just $11 to her name.
The ordeal got worse when Egun contacted her bank of eight years, whose representatives made no guarantees.
Instead, Wells Fargo advised Egun to contact Apple, where tens of thousands of dollars in fraudulent purchases had been made by siphoning money from her bank account.
Egun provided a transcript showing dozens person-to-person payments between July and November 2023, with each transaction ranging from $500 to $3,000, while adding up to $42,835.74.
An Apple technician later reviewed the payments with Egun and confirmed $42,000 worth of fraudulent transactions on Apple Pay.
Still, the tech giant refused to pay anything for Egun’s losses, and eventually told her to go back to the bank, stating that Wells Fargo allowed the charges to rack up and should…
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