Generative AI (GenAI) has caught business leaders’ and stakeholders’ attention alike, but its success will be highly dependent on the human capabilities that empower it, reveals Deloitte and ServiceNow’s “2024 Workflow Automation Outlook.” Amid the undeniable energy around GenAI, organizations can unlock value by managing the new landscape with operating models that turn unexpected benefits into real business wins. In its third year, the outlook shares five crucial steps leaders can take to gain a competitive edge, build a proactive strategy, and fuel industry innovation — all backed by the power of GenAI.
“Heading into 2024, it’s clear that getting the most out of every technology investment remains a number one priority — and leaders need to meet this moment,” said Asish Ramchandran, global chief commercial officer, ServiceNow Alliance, Deloitte Consulting LLP. “Now more than ever, organizations must deliver enterprise-wide wins to support revenue growth, while managing operating margins. Modernizing technology stacks and enterprise service management with a focus on cost management and trust will help organizations unlock value with speed, scale and insight.”
“To put AI to work, we need to find the right balance between risk and opportunity,” Erica Volini, senior vice president, Global Partnerships and Channels, ServiceNow. “Deloitte and ServiceNow are stepping up to help organizations benefit from GenAI — more personalized, deeper insights and extraordinary business outcomes and value.”
“In harnessing the transformative potential of GenAI, we’re hearing from leaders across industries who are looking to put a solid and agile foundation in place to drive value realization,” said Christina Bieniek, deputy chief executive officer, Deloitte Consulting LLP. “Through our longstanding relationship with ServiceNow, we’re supporting organizations as they face both the challenges and opportunities presented by GenAI to emerge with a competitive advantage and…
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