The City of Brookhaven has responded to around 10,000 requests for non-emergency services thanks to the Brookhaven Connect app.
Originally launched in October 2015, the free smart phone app is use for reporting problems like potholes, code violations or sidewalk issues.
“The app is easy to use, and it instantly creates an automated workflow for city staff, which is assigned, tracked and reported back to the original requester,” said City Manager Christian Sigman. “You can also report issues anonymously, but of course if it’s anonymous, we can’t report the results back to the person who reported it.”
As of Feb. 29, there were only 262 issues open according to a press release.
In 2023, 769 requests came through Brookhaven Connect, including pothole and pavement patching, sidewalk repairs, stormwater issues, and street sign problems. Seventy percent of reported issues became work orders.
Public Works Director Don Sherrill said not all requests turn into a work order, because some are duplicate or they’re the responsibility of DeKalb County.
“In every case, whether it belongs to us or another entity, a response regarding the corrective action taken is made in Brookhaven Connect, and if the resident provided the contact information, then they will get the response, too,” Sherrill said.
The Community Development department utilizes Brookhaven Connect for property maintenance, debris, and illegal dumping. There were 361 property maintenance requests in 2023, and 334 of those were completed. The average time to complete a property maintenance request was 15 days.
Construction concerns were also covered, with 226 various issues raised by residents with all but 7 of them addressed in 2023 with an average closure time of 14 days.
Brookhaven residents are our eyes and ears in the community, said Community Development Director Linda Abaray.
Brookhaven Connect is available here.
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