A Florida teen’s Christmas holiday plans were slightly delayed after he boarded the wrong plane. Instead of going to Ohio, the 16-year-old who was traveling without a guardian found himself days before the holiday in sunny Puerto Rico.
The boy, who has only been identified by his first name Logan, was mistakenly allowed on the wrong Frontier Airlines flight while at the Tampa International Airport on Dec. 22, 2023, according to a statement from the airline.
“Both the San Juan and Cleveland flights departed from the same gate with the San Juan flight departing first,” the statement read, according to Spectrum News 1.
Frontier agents promptly addressed the error as soon as they identified it, taking swift action to rectify the situation.
“He was immediately flown back to Tampa on the same aircraft and accommodated on a flight to Cleveland the following day,” an airline representative wrote, adding, “Frontier has extended its sincere apologies to the family for the error.”
The teen was traveling over the holiday season to visit his mother for the holiday and was allowed to fly to the wrong city because the boarding gate did not verify that the boarding pass and ticket matched the flight.
Logan’s father, Ryan Lose said his son who suffers from anxiety when flying was embarking on his first solo travel so they took extra precaution to minimize potential issues. They chose Frontier because the flight was direct from Tampa to Cleveland, and believed there could be no slip-ups since he had no layovers.
However, there were a few slip-ups. Logan saw people boarding a plane for Cleveland when he arrived at the gate around 8:30 p.m. Even though his flight was supposed to leave a bit later, around 10:30 p.m., he thought it might be boarding early.
When he asked a gate agent if it was boarding, the agent told him yes and then checked if Logan’s bag could fit the flight. The agent then let him board after only quickly looking…
Read the full article here
