Jackson Electric Membership Corporation has been ranked highest in customer satisfaction among electric cooperatives by the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study.
The national J.D. Power study distinguishes Jackson EMC with the highest customer satisfaction scores in the cooperative segment. The study examines satisfaction across six factors: Power Quality and Reliability; Price; Billing and Payment; Communications; Corporate Citizenship; and Customer Care. Additionally, Jackson EMC achieved the highest score in the “Corporate Citizenship” segment.
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